This is a working draft. We'll have it reviewed by counsel before opening to the general public. By using Copper you agree to the terms below.
What Copper does
Copper provides an AI receptionist service that answers your business phone, takes messages, books appointments, sends SMS, and surfaces what happened in your dashboard. You give us your business details and authorize us to act as a receptionist on your behalf.
Your account
You must be authorized to set up phone and SMS infrastructure for the business you sign up. You're responsible for keeping your login credentials secret. You're responsible for whatever your AI receptionist says on your behalf — it's configured from the information you provide.
Pricing and billing
Copper is offered in self-serve tiers (Solo at $79/month, Business at $249/month) and a Custom tier for multi-location operations and integrations (quoted directly). Subscriptions are billed monthly via Stripe starting on the day you sign up. There's no setup fee on the self-serve tiers. Carrier costs for SMS and outbound calls are passed through at cost (typically under $20/month). You can cancel anytime; cancellations take effect at the end of the current billing period and you won't be charged again.
Acceptable use
Don't use Copper to spam, deceive, harass, or break the law. Don't use Copper for industries that aren't home services without checking with us first. Don't reverse-engineer the service or attempt to access another customer's data.
SMS messaging program
By signing up for Copper, you authorize us to send and receive SMS on your behalf to consumers who text your business phone number. This includes AI-generated replies to inbound texts, manual replies you send through your dashboard, and account notifications we send to you about activity on your account.
Consent. Outbound SMS to your customers is sent only after the consumer has established prior express consent. Consent is established when the consumer either (a) sends an inbound text to your published business number, or (b) calls your business number and verbally agrees, on the recorded call, to receive a confirmation or follow-up text after the AI explicitly asks permission. The consent moment is captured in the call transcript and retained as audit evidence. You must not use Copper to send unsolicited promotional or marketing messages.
Opt-out. Consumers can reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT to opt out of future messages. Replies of HELP or INFO return help instructions. Replies of START or UNSTOPre-subscribe. These commands are handled at the carrier level and take effect immediately on the consumer's number — the AI cannot continue to message a number that has opted out.
Carrier rates.Standard message and data rates may apply to consumers based on their mobile carrier. Copper is not responsible for the consumer's carrier charges.
Deliverability.SMS deliverability depends on carriers (AT&T, Verizon, T-Mobile, and others) and on A2P 10DLC registration status with The Campaign Registry. We do not guarantee that any individual message will be delivered, and we are not liable for messages filtered, delayed, or blocked by carriers.
Your responsibilities. You agree not to use Copper to send messages containing prohibited content (SHAFT — sex, hate, alcohol, firearms, tobacco; cannabis; gambling; lending; or other carrier-prohibited categories). You agree not to attempt to bypass carrier filters or opt-out mechanisms. Violations may result in immediate account suspension and reporting to your carrier.
Service availability
We aim for 99.5% uptime but don't guarantee it. Outages can happen — at Twilio, Vapi, Supabase, our hosting provider, or on our side. We don't accept liability for missed calls, lost bookings, undelivered SMS, or other indirect damages caused by downtime.
Termination
You can cancel anytime from your dashboard or by emailing us. We can suspend or terminate your account for breach of these terms, abuse, non-payment, or use that puts our infrastructure or carrier registration at risk.
Changes to these terms
If we make material changes, we'll email you at least 30 days before they take effect.
Questions
Email info@joincopper.io.